Shipping policy

Order Processing

We process orders within 72 hours of receipt. Orders placed on weekends or public holidays will be processed within 72 hours of the next business day. If there are any delays in processing or shipping, you will be notified via email.

Recollected reserves the right to cancel the transaction if any issues with the order appear.

Taxes and Duties

All packages are shipped via DHL Freight or DHL Express. Once your order is dispatched, you will receive an email with a tracking number.

International orders outside the European Union are shipped Delivery Duties Unpaid (DDU), meaning customs, duties, and taxes are not included in the item price or shipping cost. Orders within the European Union are shipped Delivery Duty Paid (DDP), so all taxes and duties are included in the final price. 

International purchases are required to report the items actual purchase value on the customs form. We unfortunately cannot mark items as "gifts" or alter the items value due to legal and insurance reasons.